Shipping Information
How much for Shipping?
We offer a flat standard shipping fee of $9.95 for Standard Shipping and $14.95 for Express Shipping within Australia. We also offer FREE shipping for orders over $139.00 within Australia. At this stage we only ship within Australia.
All shipped orders come with a tracking number/or signature on delivery, which will be emailed to the customer to track their order.
We also offer a free local pick up service for our Townsville customers. This option can be selected at the checkout and an email will be sent to the customer to arrange collection of items from Townsville.
Do you ship internationally?
Yes, but at this stage only to New Zealand. Standard Shipping for small order is flat rate of $25.00, for larger orders its $35.00 flat rate. Please note LAKB are not liable for any import duties or fees charged by your country. Import fees will not apply to orders so this may be an extra charge. It is the customer's responsibility to make sure they have not purchased anything in their order that may be prohibited to enter New Zealand. Once order has been shipped, no refunds will be given if item/s have been denied entry. Can you check prohibited items list for New Zealand here ( https://auspost.com.au/sending/parcels-overseas/international-post-guide/results/new-zealand )
How long will it take for my order to be shipped?
All of our products are in stock now, meaning when a product is available on our website it means it is in stock and ready to be posted to you. Once payment has been received for your order, we will process and post your order within 24/48 hours. All orders are posted from Townsville, QLD.
How long until I receive my order?
All items listed on our website are in stock, therefore orders are usual shipped within 24/48 hours once payment has been received.
Order arrivals will vary depending on a customer’s location and can take from 2 to 10 business days within Australia, international orders may take longer. LAKB is not responsible for any delays from Australia Post.
We recommend using the Australia Post-delivery calculator (link to https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/)
Please note, once your order has been shipped with Australia Post we are not legally responsible for delayed shipping times or loss of parcel. However we will endeavour to assist you where possible. If a parcel has been lost/damage during transit with Australia Post, the customer is required to to complete the refund process through Australia Post. LAKB will assist the customer with this process.
How do I track my order?
Once your order has been shipped, customers will receive an email with their parcel’s tracking number. Customers can then go onto Australian Post website (link to https://auspost.com.au/mypost/track/#/search) to track their parcel. Please check your junk/spam folder in case this email has gone into there. If you are having trouble tracking your order, please don’t hesitate to contact us at lisasaffordablekidsboutique@gmail.com
What happens if my parcel doesn’t arrive or is lost in transit?
Once your parcel has left our premises (Townsville, QLD) they are then the property of Australia Post. We are not legally responsible for any lost or damaged goods. If a parcel has been lost/damage during transit with Australia Post, the customer is required to to complete the refund process through Australia Post. LAKB will assist the customer with this process.
However, if your parcel is not delivered to you within our delivery timeframe, we will do our best to track down your parcel for you.
Please contact us via the contact page.